FAQ

Frequently Asked Questions


RETURNS & EXCHANGES

  • Does hautkini accept returns or exchanges?

Of course, boo! I gotcha! Keep in mind that the Product must be in original condition, with all tags in place. Product cannot be damaged, worn, washed or altered in any way. 

  • How much time do I have for a return or exchange?

You have 14 days to return or exchange your product, counting from the day you received it. I know that life isn't always predictable, and especially swimwear is often ordered around vacay, so if for any reason you won’t be able to organise a return within 14 days, e-mail me at info@hautkini.com

  • How should I send my hautkini back?

The choice of carrier is up to you, and so are the expenses. I recommend using a recorded delivery method and keeping a certificate of postage. Better safe than sorry...

  •  Can I exchange the size or model?

Of course, you can change your order altogether, to your heart's wish. This is an online purchase so finding the right match can be tricky, I get it. If you decide to exchange for a cheaper product - you will be reimbursed the price difference. But if you decide to exchange for a piece that is more expensive than the one originally bought, you will have to cover the difference plus cost of additional shipment

  • Who pays for the return shipment?

I'm not even going to sugar-coat it. You do, sorry hun.

  • I want to return or exchange my product. What should I do?

First of all, think about it again. If you still want to proceed, e-mail me at info@hautkini.com. Your message should include the following information: order number, name and size of product you wish to return and (in case of an exchange) the size and product you want to receive in return. Please allow up to 2 days for a reply.

  • What is the address for returns?

I will provide a return address and all other instructions in reply to your e-mail (see the point above). Hautkini's general address is 10/16 Klimczaka, 02-797 Warsaw, Poland, but I might be able to provide a more convenient address if you're not in the EU.

  • Where my money at?

Refunds are processed within 14 days from your claim.

  •  How long do I have to wait for an exchanged product?

The new product will be shipped to you once I receive the one you want to exchange. You will be charged for additional shipping cost. I will notify you about the method via e-mail.

  • I placed my order already, can I modify it?

Please e-mail me at info@hautkini.com, it happens.


BIKINIS & OTHER PRODUCTS

  • How do I care for my hautkini?

To make the most of your hautkini, wash it in hand and let air dry. This is also the washing prescription you find on the tag attached to the bikini. That being said, I do machine wash my kinis in low temperature setting every now and then. They did get mixed up with other clothes and ended up in the tumble drier a few times too.. And no damage was done!

  • What is the fabric used for hautkini?

Hautkini is made of high quality Italian Lycra, 80% Polyester, 20% elastane. It's sun, salty water and chlorine water resistant!

  • What are the Deep Boob and Deep Booty cuts?

Deep Boob and  Deep Booty  are hautkini's signature cuts, designed especially to make your feminine curves pop. A deeper and more rounded cleavage makes your breasts appear perkier, especially if mother nature blessed you with lemons rather than watermelons. The rounded-high-cut leg openings, with a mid-to-high rise difference in waist line bring out that coke bottle shape without leaving you with too many tan lines.

  • Are all the pinks actually different shades?

I mean... duh! In my world, pink is essential. All the fabrics that were chosen for hautkini are so beautiful that I simply couldn't stop myself. Also, some fabric suppliers do not provide a production continuity, which means that the color palette they're offering now might not be available next season.

  • Where is hautkini made?

At the moment, hautkini is manufactured in Poland.


SALES & SHIPPING

  • Are there any storefront locations / stockists, where I can get my hautkini?

Not at the moment. Congrats, you found the sole source of hautkini. If you're a stockist and want to get in business with me - hit me up at info@hautkini.com

  • Where are the bikinis shipped from?

Hautkini's warehouse is in Warsaw, Poland. At the moment this is where all bikinis are shipped from.

  • Do you ship worldwide?

Yes.

  • What's the delivery time?

Delivery time depends on where in world you need hautkini to find you and varies from 5 to 21 days from placing your order.

Cart

Your shopping cart is empty

Buy your first hautkini